Screening and Safety Policies

Quality & Value at Your Doorstep

Screening Process

Our neighbors’ happiness and satisfaction are our ultimate goal; therefore, we provide you with a list of well-vetted professionals who do the job right the first time and every time.

Pre-Screening

Potential Cut2Style Pros must provide detailed personal and/or corporate information and validate their home service experience.

Credential Verification for Individual Professionals

When Pro signs up to use Cut2Style in their capacity, Cut2Style partners with Jumio to use computer vision technology to verify the identification credentials of the potential professional.

Background Check for Individual Professional

As part of our screening, a background check is performed on professionals who sign up to use Cut2Style in their capacity. The background check is performed by Checkr, an accredited third-party background check provider. Checkr’s search includes national, state, and county databases going back at least 7 years and longer in certain jurisdictions. The purpose of these checks is to identify
offenses that may disqualify potential professionals from using
Cut2Style.

Vetting for Company Providers

Our screening process for select small companies and/or franchisees, dealers, or independent contractors of larger companies is different from individual Pros. Before using Cut2Style, these providers are required to provide Cut2Style corporate information for verification. In addition, we use Checkr to perform background checks only on the owner of the company provider to provide an extra measure of security. These companies may perform several jobs during onboarding before the owner passes a background check.

Details on Safety

Below is further information on Cut2Style’s approach to screening that applies only to those professionals who may be booked and paid for directly through the Cut2Style platform. Cut2Style’s Screening Process for Individual Professionals Cut2Style has created a multi- step process to screen potential service professionals who sign up to use Cut2Style in their capacity. The process is designed to filter qualified potential service professionals with appropriate backgrounds in compliance with applicable law. The potential professional must provide detailed personal information. These service professionals must provide their

full name, address, date of birth, social security number, and a valid form of identification, and validate their applicable home services experience. Cut2Style verifies these potential service professionals’ identities.

Cut2Style requires these potential service professionals to submit a photograph through a program that requires eye-blinking to ensure a live subject, along with a copy of photographic identification. Cut2Style utilizes Jumio, an identification verification company, to match the photographs and confirm the integrity of the identification documents. These service professionals then submit to a background check. Cut2Style currently uses a third-party background check provider, Checkr, Inc., to conduct the background checks as described below.

Cut2Style’s Screening Process for Company Providers.

Some providers on the Cut2Style platform are small companies and/or franchisees, dealers, or independent contractors of larger companies. Our screening process for these providers is materially different from that for individuals because these providers are select companies that have established reputations in their communities, and many have their own in-house vetting process. Before using Cut2Style, company providers are required to provide their corporate information to C2S for verification. In addition, Cut2Style uses Checkr to perform a background check on the owner of the company provider. While we endeavor to complete the owner background check before the company claims any bookings, a company provider may claim no more than one job before passing a

background check. It is, therefore, possible that a company provider on a job will not have completed an owner background check. Cut2Style does not currently conduct background checks on anyone at a company provider, such as individual technicians, other than the company’s owner. Cut2Style also does not perform a Jumio-enabled identification verification for company providers. Checkr’s Background Check Process. This description applies to both the individual professional checks as well as the company owner checks described above.

Checkr, a third-party background check provider accredited by the National Association of Professional Background Screeners, conducts a record search that looks back at least seven years or longer in other jurisdictions when permitted by applicable law and available records. Checkr specifically conducts the following checks and searches:

Identity Verification

Social Security Number (SSN) verification is the most efficient way to verify these potential service professionals’ identities. If an identity cannot be verified, the Checkr system alerts these potential service professionals to request additional documentation.

Address History

Checkr’s Identity Check includes a trace of all known domestic addresses over the past seven years. Based on this information, Checkr searches relevant court jurisdictions for the same period. Criminal Records Check.

County Criminal Records Check

Checkr performs direct searches of county court records. Results include felony and misdemeanor criminal cases as well as charges, disposition, dates, and sentencing information.

National Criminal Records Check

This check scours over 30 million records and is run concurrently with the county criminal records check.

Global Watchlist Check

This check searches known domestic and international terrorist watchlists as well as the records of the Office of Inspector General (OIG), Excluded Parties List (EPL), and additional domestic and international agency lists.

Sex Offender Registry Check

Checkr searches registries for every state. In certain states, the information publicly available does not include all registered sex

offenders and may not include all out-of-state sex offenders, depending on variations in state law. Review & Activation Cut2Style reviews the background checks in compliance with applicable law before determining whether such applicants should be activated to use the Cut2Style platform.

However, as noted above, company providers may have access to the platform to claim no more than one job before passing a background check. Limitations. As discussed on the previous page, when it comes to screening, every system has its flaws. That is because no background system in the U.S. is one hundred percent accurate. This is true even of finger-based background checks. For example, the National Instant Criminal Background Check

(“NICS”) system used to approve or deny potential gun buyers is often incomplete. This is because each state has different rules on what records to keep, how to store them, and what to report to the NICS. Each state passes different laws that restrict the information made available through the background check process. For example, California’s Live Scan database is made available to screen people working with the elderly, disabled, or children.

Despite this, California’s Live Scan system does not report all criminal history and is often incomplete. Furthermore, the FBI is not a complete source of all criminal history records in the United States. According to the Washington Post, the outcomes of many criminal cases often are not reflected in the FBI’s records. A 2006 U.S. attorney general’s report estimated that half of the FBI’s arrest records did not include disposition information.

Sex Offender Registry Check

Checkr searches registries for every state. In certain states, the information publicly available does not include all registered sex

offenders and may not include all out-of-state sex offenders, depending on variations in state law. Review & Activation Cut2Style reviews the background checks in compliance with applicable law before determining whether such applicants should be activated to use the Cut2Style platform.

However, as noted above, company providers may have access to the platform to claim no more than one job before passing a background check. Limitations. As discussed on the previous page, when it comes to screening, every system has its flaws. That is because no background system in the U.S. is one hundred percent accurate. This is true even of finger-based background checks. For example, the National Instant Criminal Background Check

(“NICS”) system used to approve or deny potential gun buyers is often incomplete. This is because each state has different rules on what records to keep, how to store them, and what to report to the NICS. Each state passes different laws that restrict the information made available through the background check process. For example, California’s Live Scan database is made available to screen people working with the elderly, disabled, or children.

Despite this, California’s Live Scan system does not report all criminal history and is often incomplete. Furthermore, the FBI is not a complete source of all criminal history records in the United States. According to the Washington Post, the outcomes of many criminal cases often are not reflected in the FBI’s records. A 2006 U.S. attorney general’s report estimated that half of the FBI’s arrest records did not include disposition information.

The Professionals You Want

All Cut2Style highly rated Pros are booked by screened professionals and paid for by the customer through our secured platform.

We work hard to make sure your chosen Pro makes your project just the way you like it and comes back again and again for your future work and projects.

We are Here to Help

Cut2Style is a safe and reliable way to book top-rated home service professionals. That being said, accidents and incidents can happen. And when it comes to screening, every system has its flaws. That’s partly because past behavior may not accurately predict how people will behave in the future, but also because no system in the U.S has a one-hundred percent accurate record of the past, and certain state and federal laws restrict both what is disclosed on a background check and how background check results may be used. If you have an issue, please contact our Cut2Style customer service team.

MY HOME Happiness Guarantee

We stand behind every work 100%. If you are not completely satisfied, contact us within 24 hours, and Pro will come back and make it right. We guarantee it!

An Issue with Service

We set high standards for all our associates, including service professionals, and all our Pros on the platform are fully vetted and highly rated for top-quality services. But if the Pro you have chosen didn’t live up to your expectations, please let us know within 24 hours of the job completion by emailing myhome@Cut2Style.com or calling 1.855.4CUT2STYLE (428.8278) and explaining the issue. We will make it right.

YOUR HOME, WELLNESS & BEAUTY IS OUR DUTYtm