Table of Contents
General
Where is C2S located?
We’re wherever you need us – right at your doorstep. Experience premium beauty, wellness, and other top-tier services at your convenience. Our professionals are expertly trained to deliver outstanding results at any location of your choice, be it your home, office, hotel, or other preferred place. With our luxury, tailor-made salons and clinics, we bring the experience directly to you.
Do You Charge for Travel?
No, we don’t charge any travel fees to our customers. We value your convenience and satisfaction.
What If I Have an Issue with My Pro?
If you have a Pro issue, please contact our customer service, click here.
Do You Have a Retail Store?
C2S offers an exclusive BeeBoutique online store, featuring a limited selection of premium items under the C2S brand.
Additionally, explore our ONE-STOP GLOBAL SHOP (OSGS), where you’ll find a wide variety of quality products from around the world at competitive prices. Plus, receive a Loyalty or Double Loyalty Reward (up to $90.00 per purchase), instantly credited to your C2S Vallet.
Click here and start saving!
What If I Have an Issue with a Purchased Product?
If you’ve bought a product from the C2S BeeBoutique, please contact us for assistance, click here. C2S also connects you with suppliers worldwide and rewards you for shopping. If you purchased a product from one of our associates, please reach out to them directly regarding any issues, click here.
What If I Have an Issue with a Purchased Product?
If you’ve bought a product from the C2S BeeBoutique, please contact us for assistance, click here.
C2S also connects you with suppliers worldwide and rewards you for shopping. If you purchased a product from one of our associates, please reach out to them directly regarding any issues, click here.
How Can I Save More?
Option A: Loyalty Reward
Get 5% instantly deposited into your wallet on every purchase of up to $900.
This applies to bookings with – MY HOME, OTHER SERVICES, ONE-STOP GLOBAL SHOP (OSGS), and BeeBoutique.
Rewards can be – cashed out, saved for later, or doubled in value when used for BeePro services, such as massage, nail work, haircuts, pet grooming, and more.
Option B: Double Loyalty Reward
Get 10% instantly deposited into your wallet on every purchase of up to $900.
Maximize savings by doubling your reward value when using BeePro services, such as massage, nail work, haircuts, pet grooming, and more.
*Rewards are not redeemable for cash, nor can they be withdrawn or topped up.
Adjustments will be made for returns or cancellations.
How Much Can I Earn in Rewards?
Rewards are limitless! There is no cap on the amount of Loyalty and Double Loyalty Rewards you can earn and store in your Wallet.
When Can I Start Using My Rewards Money?
You can access your Rewards money in your C2S Wallet account after a waiting period of 30 days from the date of your purchase. Note that any returns made within this period will result in a reduction of your Rewards money balance.
How Do I Download the C2S app?
You have 3 options. You can download the C2S app from our official website, the App Store, or the Google Play Store, click here
How Do I Report an Issue with the App?
To report an issue with the app, contact our technical support team, click here.
How Do I Download Documents and Pictures?
To access special offers like birthdays, memberships, etc., you must have a valid document with a picture on file. To download your document, click MY ACCOUNT and click Personal Info. Then, click Choose File and select the document or picture you want to download. You can download any file that you have previously uploaded.
APPOINTMENTS & SERVICES
What Are BeePros Working Hours?
C2S is a platform that connects clients with independent, owner-operator professionals (BeePros) who offer services at times that work best for them. BeePros sets their schedules, allowing you to choose a professional based on their skills and availability.
To book an appointment with a BeePro, click here.
What is the Difference Between At Your Doorstep and Economy?
At Your Doorstep – Enjoy the convenience of possessing a BeePro come directly to your location for the service.
Economy – This option offers a 10% discount, but the service will be performed at your BeePro location. Please note that Economy bookings may not always be available, and specials, offers, or insurance plans are not applicable.
Both services are provided by the same skilled BeePros, using the same Mobile Salons and Clinics, so the quality of your experience remains the same.
How Do I Book an Appointment with a Pro?
Booking with a BeePro is easy! click here to choose your preferred service and schedule your appointment.
Can I Change My Booked Appointment?
We understand that plans can change. If you need to adjust your appointment, please let us know as soon as possible so we can accommodate other customers.
To reschedule your appointment, click here.
How Do I Add a Service to My Booked Appointment?
Your appointment is tailored to the services you select, and each service has specific time requirements. Adding a service to an existing appointment may not always be possible, especially close to the scheduled time.
To check if additional time is available for your booked slot, click here.
If your current appointment cannot accommodate an additional service, you will need to place a new order and cancel the existing one.
Failure to cancel an order will be considered a no-show, and you will be charged in full.
Can I Cancel a Service from My Booked Appointment?
We apologize for any inconvenience, but it is not possible to cancel individual services from a booked appointment. Instead, you will need to cancel your current order and place a new one.
Failure to cancel your existing order will be considered a ‘no-show,’ and you will be charged in full.
Can I Cancel or Reschedule My Appointment?
We understand that plans can change. To ensure a smooth and fair process for both customers and Pros, we kindly ask for advance notice if you need to cancel, reschedule, or skip a service.
Cancellation Policy:
Notify us at least 24 hours before your appointment to avoid any charges.
Less than 24 hours but no later than 2 hours before the appointment, 25% of the service fee will be charged.
Less than 2 hours before the appointment or no-show 100% of the service fee will be charged.
Refunds, if applicable, will be processed back to your credit or debit card within 5-7 business days.
To cancel or reschedule your appointment, click here.
REWARDS, OFFERS and MEMBERSHIPS
Is There a Fee to Join C2S Programs?
No, joining C2S programs is completely free! Simply create an account and start enjoying all the benefits we offer.
What's an Extra'5?
When you book or shop with BeeBoutique, MY HOME, OTHER SERVICES, or ONE-STOP GLOBAL SHOP, you’ll earn an additional 5% Loyalty Reward on every order, instantly credited to your C2S Wallet, click here.
What's an Extra'10?
When you book or shop with BeeBoutique, MY HOME, OTHER SERVICES, or ONE-STOP GLOBAL SHOP, you’ll earn an additional 10% Double Loyalty Reward on every order, instantly credited to your C2S Wallet, click here.
What's Add-Ons'10?
Add-Ons save you 10%! It’s a fantastic way to enhance your experience while saving money.
What's a Shared Order?
Book two regular services for yourself and a friend at the same location and time, and enjoy a 10% discount on each service. Once your services are complete, you’re free to leave separately at different times.
Available for Pets Services too!
This is a great way to enjoy top-tier services while saving money.
This promotion cannot be combined with other offers, discounts, or insurance plans.
What's Birthday'10?
C2S is excited to celebrate your birthday with a 10% discount on BeePro services! To enjoy this offer, book your services and use them within one week of your birthday (Monday through Sunday).
A picture ID on file is required.
This offer cannot be combined with other promotions, discounts, or insurance plans.
Semi-Annual Memberships
Unlock exclusive benefits with our Semi-Annual Memberships, granting you access to a variety of beauty, wellness, and essential services, all performed at your convenience. Choose from services such as a massage, facial, manicure, haircut, tan, and more.
As a member, you’ll save 10% on any services provided by your Personal BeePro.
This offer cannot be combined with any other promotions, discounts, or insurance plans.
What's a 'Personal BeePro' Membership?
A Personal BeePro Membership offers a 10% discount on services with a specific BeePro servicing your area. This membership applies only to the services provided by that particular BeePro and does not extend to other services offered by different BeePros.
If you wish to access services from additional BeePros, you will need to purchase a separate membership for each one.
What 'Personal BeePro' Memberships do you offer?
We offer 6-month memberships for just $54.00, providing you with exclusive access to premium services with your Personal BeePro. As a member, you’ll always enjoy these services at a 10% discount, ensuring exceptional value and personalized care.
– Acupuncture
– Barber
– Body Treatment
– Dental
– Eyebrows & Lushes
– Face Treatment
– Hair Removal
– Hair Styling
– Infusion Therapy (Vitamins & Minerals)
– Makeup & Makeover
– Massage
– Med Spa
– Nail Work
– Optometry
– Personal Trainer
– Pet Grooming
– Physiotherapy
– Tanning
– Tattoo & Piercing
– Veterinary
– Yoga
click here and explore the services offered by your BeePros and to purchase memberships.
Before Purchasing a Membership
We advise you to check the services offered by your Personal BeePro, as some BeePros may offer multiple services. For example, a BeePro might offer both Barbering and Hair Styling, saving you money. This ensures you select the right membership for the services you need, saving you even more.
How to Use Your Membership
Your membership is valid for one Personal BeePro and the services they offer. To access services from a different BeePro, you must purchase a separate membership for that BeePro.
Your membership is valid for 6 months and will automatically renew unless you opt-out at least 24 hours before it expires.
You can cancel your membership at any time before it ends, but any remaining time will be forfeited.
C2S must have your valid ID on file to confirm your identity.
Memberships are individual and non-transferable, and cannot be combined with other offers, discounts, shared orders, or insurance plans. No refunds or exchanges are available.
MEDICAL INSURANCE
Do You Accept Medical Insurance?
You may be able to use your medical insurance to cover some of BeePros’ services. This option is available with select BeePros only. To learn more, please consult your BeePro.
Any Benefits for Using Medical Insurance with C2S ?
C2S rewards you with 9 (nine) BeeCard points for each use of Medical Insurance. Each point is worth $1.00 and can be used to pay for BeePro services, MY HOME, OTHER SERVICES, or BeeBoutique products. Please note that these points cannot be converted to cash.
PAYMENT, SECURITY & CARDS
Is My Information Kept Private?
Absolutely. We respect and value your privacy and will never sell your personal information. To learn more, please see our Privacy Policy.
Why Do You Need My Personal Information?
We require your personal information for verification purposes only, to process our specials and promotions.
Why am I Receiving a Code in My Email When I Sign In?
Your account security is our top priority. We send an alert with a code whenever your account is accessed from a new device to help prevent unauthorized use.
What Payment Methods Are Accepted?
We offer a range of payment options for your convenience:
Credit and Debit Cards – MasterCard, Visa, American Express, Discover
Online Payment Services – PayPal, Apple Pay, BeeCard?
Why Buy a BeeCard?
The BeeCard is a versatile and convenient payment option, accepted across all Cut2Style (C2S) businesses. Whether it’s your favorite BeePro services, MY HOME, OTHER SERVICES, or BeeBoutique purchases, the BeeCard has you covered.
Are There Any Fees or Expiration for the BeeCard?
Cut2Style does not charge any fees for issuing, activating, or using your BeeCard.
Your BeeCard has no expiration date, ensuring it can be used whenever needed.
How to Start and Load Value onto Your BeeCard?
To get started, open and load your BeeCard online, click here.
Choose amount from $10.00 to $200.00; subsequent reloads $10.00 to $400.00
The BeeCard simplifies managing your spending while providing a secure and efficient way to pay.
It supports your personal BeePro by ensuring quick and seamless payments!
Enjoy the convenience and flexibility of your BeeCard!
How Do I Add Money to My BeeCard?
On iOS Devices: Navigate to More > Payment > Reload.
On Android Devices: Open the navigation menu (top left), then select Payment > Reload.
What is Auto-Reload?
Auto-reload is a feature that automatically transfers and reloads funds to your account when your balance falls below a set amount, ensuring you’re always ready to pay for orders using the app. You can set it up in the Payment section and choose the credit or debit card you’d like to use.
Setting Up and Managing Auto-Reload
Set Up Auto-Reload
Keep your BeeCard funded effortlessly by setting up an auto-reload to maintain a specific balance. click here and set up auto-reload. Your credit card will be billed based on the schedule and amount you select. A confirmation email will be sent to you after each auto-reload.
How to Discontinue Auto-Reload?
click here and stop an auto-reload, or call 1.855.4CUT2STYLE (428.8278) at least 24 hours before the next scheduled reload.
Once the dollar value is loaded onto your BeeCard, the transaction cannot be reversed.
How to Check the Balance?
To check your BeeCard balance, review recent transactions, and manage your account, click here or call 1.855.4CUT2STYLE (428.8278).
Your account balance will also appear on your receipt after each transaction. Be sure to keep your receipts and regularly review your online statement to stay updated.
What's the Maximum Amount I Can load Into My Account?
The maximum you can load in a single transaction is $400.00. The total account balance cannot exceed $500.00 at any time.
COMMUNICATION
How Do I Ask Questions or Share Feedback?
Our customer service team is here to help with any questions or feedback you may have. Feel free to reach out to us at info@cut2style.com
What are Bee notification?
Bee notifications are a messaging service that enables us to keep you informed about rewards, special messages, and upcoming events – even when you’re not actively using our app. These notifications appear like text messages on your phone, ensuring you never miss important updates.
Are There Any Benefits to Receiving Your Emails or Notifications?
By receiving our emails or notifications, you can stay updated on your account status, rewards, and personalized offers.
